Chat

Chat is an AI assistant built into the AnswerixAI dashboard. You ask a question about your AI visibility in plain English, such as "how is my brand doing this week?", and Chat looks up the answer in your tracked data and replies in a few sentences, with a chart when one helps. It's for marketers and agencies who want a quick answer without building a filter in the dashboard. Open it from Chat in the sidebar.

What do I need to set up before using Chat?#

Chat runs on your organization's own Anthropic API key. AnswerixAI uses the key to call Claude directly, so Chat usage is billed to your Anthropic account, not to AnswerixAI. Until someone saves a key, Chat is locked for everyone in the organization.

You can tell Chat isn't set up yet when:

• the Chat item in the sidebar shows a Set up badge, or
• opening Chat shows Add your Anthropic API key with a Go to Settings button.

How do I add the Anthropic API key?#

Only organization admins can add, replace or remove the key.

1. Create an API key in your Anthropic account at console.anthropic.com.
2. In AnswerixAI, open Settings and select the Agent tab.
3. Paste the key into Anthropic API key and click Save.

Once the key is saved, the tab shows Key configured, the last four characters of the key, and who saved it and when. AnswerixAI encrypts the key and never shows it again in full. Everyone on your team can use Chat once the key is saved.

How do I replace or remove the key?#

An organization admin replaces the Anthropic API key for AnswerixAI Chat with Replace key on the Agent tab, or removes it with Remove key. Removing the key locks Chat for your team until a new key is saved.

• Replace: paste a new key into Replace key and click Replace.
• Remove: click Remove key and confirm. Your team loses access to Chat until a new key is saved.

Team members who aren't admins see an Admin-only setting notice on the Agent tab instead of the form.

What can I ask Chat?#

AnswerixAI Chat answers questions about the brands your organization tracks: visibility, trends, competitors and share of voice, citations, topics and prompts, and content opportunities. It can also run a Site Audit on a page you name. Chat looks data up first and answers with those numbers rather than guessing. Chat can:

• summarize a brand's visibility, mentions and citations for any date range
• show how visibility changed over time, by day or by week, optionally for one topic
• compare your brand with your tracked competitors, including share of voice
• list the domains and URLs AI engines cite, filtered to your own pages, competitor domains or everything else
• list your topics and tracked prompts, and rank prompts by visibility, mentions, citations or appearances
• list content opportunities by status, impact or type
• run a Site Audit on a page URL you give it, and show past audits

Some questions to try:

• "How is my brand doing this week?"
• "Who's gaining share of voice this month?"
• "Which of our URLs did AI cite in the last 30 days?"
• "What are my three weakest prompts?"
• "What should I write next?"

If your organization tracks more than one brand and you don't name one, Chat asks which brand you mean. Chat isn't tied to the brand selected in the sidebar, so name the brand in your question to skip that step.

Can Chat change anything in my account?#

Running a Site Audit is the only thing Chat does besides reading data. Chat runs an audit only when you ask it to audit a specific page. Each audit uses one of your organization's monthly Site Audit credits, the same pool the Site Audit page uses.

If your credits have run out, Chat tells you instead of retrying. When the audit finishes, Chat shows it as a score card with the category breakdown and up to three top recommendations.

How does Chat show charts?#

When a chart reads better than a sentence, AnswerixAI Chat draws one inline in the answer, using the numbers it just looked up. Chat uses three chart types: line charts for changes over time, bar charts for comparisons, and pie charts for shares of a whole.

A chart shows up to 5 series and 200 data points.

Can I see what data Chat used?#

Yes. Each lookup Chat makes appears as a small chip in its answer. Click the chip to see the input Chat sent and the data that came back.

How do conversations work?#

AnswerixAI Chat keeps a list of your conversations on the left of the page, most recently used first. Conversations are private to you, and Chat remembers the earlier messages in a conversation when you ask follow-ups.

• Start a conversation: click New chat, or type a question when no conversation is selected. A conversation is created with your first message.
• Name: a new conversation is named after the first 40 characters of your first message.
• Continue: click a conversation in the list to reopen it and keep asking follow-ups. Chat remembers the earlier messages in that conversation.
• Delete: hover over a conversation, click the trash icon, then confirm with Delete.

Conversations are private to you. Other people in your organization don't see them. The list shows your 100 most recent conversations.

While Chat is answering, you can click Stop to end the reply. Press Enter to send a message and Shift+Enter for a new line. Hover over a message and click the copy icon to copy its text.

Which plans include Chat?#

Chat is included on every paid plan: Starter, Growth, Business and Enterprise. AnswerixAI doesn't charge for Chat usage or cap it. Because Chat runs on your own Anthropic key, what it costs depends on your Anthropic account. See Billing and plans for plan details.