Billing and plans

AnswerixAI billing covers which plan you are on, what it includes, and how you pay for it. Starter, Growth and Business are self-serve; Enterprise is arranged with sales. You manage your subscription in Settings → Billing, and you can compare plans on the pricing page.

What plans does AnswerixAI offer?#

AnswerixAI offers three self-serve plans, Starter at $49, Growth at $99 and Business at $249 per month, plus Enterprise with custom pricing through sales. Starter tracks 1 brand, 50 prompts and 2 AI engines; Growth tracks 1 brand, 50 prompts and 7 engines; Business tracks 4 brands, 200 prompts and 7 engines. Every plan includes unlimited seats, competitor tracking, and the API and MCP server.

Enterprise adds SSO (SAML), priority and live-chat support, custom requests and an SLA. Contact us for Enterprise pricing.

Which AI engines does each plan track?#

The AI engines AnswerixAI tracks depend on your plan. Starter tracks ChatGPT and Perplexity. Growth and Business track seven engines, including Grok, which is currently paused, and Enterprise adds Claude on request.

• Starter: ChatGPT and Perplexity.
• Growth and Business: ChatGPT, Perplexity, Gemini, Microsoft Copilot, Google AI Mode, Google AI Overviews and Grok. Grok is currently paused.
• Enterprise: the same engines, plus Claude on request.

Every active brand is tracked once a day across its selected engines. See Add your first brand for how tracking starts.

How are prompts counted against the limit?#

The prompt limit counts prompt locations across all brands in your organization. A prompt tracked in one location, or with no location set, counts as 1; a prompt tracked in three locations counts as 3. See Prompts.

When do monthly quotas reset?#

Monthly quotas (content briefs, content drafts, site audits, AI Readability generations and volume analyses) reset on your billing day each month, not on the 1st of the calendar month. This also applies to yearly subscriptions, whose quotas still reset monthly. Without an active subscription, the calendar month is used.

How do on-demand runs work?#

On top of the daily run, you can re-run tracking for a brand on demand up to your plan's daily limit: 3 per brand per day on Starter and Growth, 10 on Business. Starter and Growth also wait 15 minutes between on-demand runs for the same brand, and Business waits 5 minutes. When the daily limit is reached, the next answers arrive with the daily scheduled run.

How does the free trial work?#

First-time customers get a 14-day free trial on Starter, Growth or Business. You choose a plan and enter billing details at checkout; the trial is applied automatically. The trial is available once: an organization or user that has already had a trial is charged from the first day.

A subscription in its trial counts as active, so every feature of the chosen plan works during the trial.

How does yearly billing work?#

Yearly billing charges 11 months of the monthly price up front for 12 months of use, which is one month free. The Change Plan card in Settings → Billing has a Monthly / Yearly toggle.

• To move from monthly to yearly, click Switch to yearly billing on your current plan, or pick another plan with Yearly selected.
• To move from yearly back to monthly, contact support. The change takes effect at renewal, so monthly plans show "Only available with monthly billing" while you are billed yearly.

How do I upgrade or downgrade?#

1. Open Settings and select Billing.
2. In Change Plan, find the plan you want and click Upgrade to or Downgrade to followed by the plan name.
3. For a downgrade, choose a reason for moving to a smaller plan (and optionally add details).
4. Click Confirm Change.

The new plan applies straight away. The price difference is prorated on your next invoice. Your prompts are aligned to the engines of the new plan. Moving off Business removes any extra brands.

How do extra brands work?#

Extra brands are an AnswerixAI add-on for the Business plan only. Each extra brand costs $75 per month, or $825 per year on yearly billing, and adds 1 brand, 50 prompts, 100 site audits per month and 10 content briefs per month. Business includes 4 brands, and extra brands take you up to 10 brands in total.

Each extra brand adds:

• 1 brand
• 50 prompts
• 100 site audits per month
• 10 content briefs per month

To change the number of extra brands:

1. Open Settings → Billing and find the Extra brands card.
2. Set the number of extra brands.
3. Click Update extra brands. Changes are prorated on your next invoice.

Only an Admin can change extra brands. You can't reduce extra brands below the number of brands you already have; delete brands first in Brand settings.

How do I cancel my subscription?#

1. Open Settings → Billing.
2. Click Cancel Subscription.
3. Choose why you are cancelling, and optionally tell us what we could have done better. If you are switching to another tool, you can name it.
4. Click Yes, Cancel.

Your subscription stays active until the end of the current billing period, and the Current Plan card shows the end date. After that you lose access to paid features. To undo a cancellation before the period ends, click Reactivate Subscription.

When the subscription is no longer active, Admins are asked to choose a plan again, and other members can't use the dashboard until an Admin renews. Tracking doesn't run without an active subscription or trial.

What is the refund policy?#

AnswerixAI doesn't refund monthly plans. A yearly plan can be refunded once, within 7 days of your organization's first yearly payment: AnswerixAI keeps one month at the full monthly list price and refunds the rest.

• Monthly plans: no refunds. Cancelling stops the next renewal.
• Yearly plans: you can request a refund once, within 7 days of your organization's first yearly payment. Renewals are not eligible. AnswerixAI keeps one month at the full monthly list price (including extra brands) and refunds the rest.

When you are eligible, the Cancel Subscription dialog offers Cancel now and get a refund, showing the exact amount and the date the offer ends. Choose it, give a reason and click Request refund. Requests are reviewed within 2 business days and you get an email with the outcome. An approved refund cancels the yearly plan immediately.

Where do you find invoices and payment details?#

AnswerixAI invoices and payment details are both reached from Settings → Billing. Invoice History lists your recent invoices with a PDF download, and Manage Billing opens the billing portal for your payment method, billing address and tax ID.

• Invoice History in Settings → Billing lists your recent invoices with number, date, amount and status, and a Download link for each PDF.
• Manage Billing opens the billing portal, where you update your payment method, billing address and tax ID.

Plan changes and cancellations are made in Settings → Billing, not in the billing portal.