FAQ

Answers to the questions people ask most about AnswerixAI, the cloud platform for tracking AI search visibility. The questions are grouped by pricing, tracking, data, and support.

Pricing and plans#

How much does AnswerixAI cost?#

AnswerixAI has three self-serve plans: Starter at $49 per month, Growth at $99 per month and Business at $249 per month. Enterprise is custom, via sales.

See Billing and plans for every plan limit and quota, and the pricing page for the full feature comparison.

Is there a free trial?#

Yes. First-time customers get a 14-day free trial on the Starter, Growth and Business plans. Your card isn't charged until the trial ends, and you can cancel in Settings → Billing before then.

Is yearly billing cheaper?#

Yes. When yearly billing is offered for a plan, a yearly subscription charges 11 months up front for 12 months of use, which is one month free.

Can I track more than one brand?#

AnswerixAI Starter and Growth include one brand, and Business includes four. On Business you can buy extra brands for $75 per month each. Each extra brand adds 1 brand, 50 tracked prompts, 100 site audits and 10 content briefs per month, up to 10 brands in total. On Starter or Growth, upgrade to Business to track more brands.

Is competitor tracking included?#

Yes. Competitor tracking is included on every paid plan, with no limit on the number of competitors you track.

Tracking and data collection#

Which AI engines does AnswerixAI track?#

AnswerixAI Starter tracks ChatGPT and Perplexity. Growth and Business track ChatGPT, Perplexity, Gemini, Microsoft Copilot, Google AI Mode, Google AI Overviews, and Grok (currently paused). Claude is available on Enterprise on request. The status page shows whether each engine is currently being tracked normally.

How does AnswerixAI collect AI answers?#

AnswerixAI asks your prompts on the live, public AI interfaces through LLM scrapers, so each answer reflects what a real user sees in ChatGPT, Perplexity, Google AI Overviews and the other engines, including the sources they cite. AnswerixAI then detects your brand mentions, your cited pages, your position relative to competitors and the sentiment of each answer.

How often does tracking run?#

Tracking runs once a day for every active brand, on every AI engine selected for each prompt. There is no per-platform schedule: all engines run in the same daily cycle.

On-demand runs, such as the first run after you add a brand, are limited per day by plan: 3 per day on Starter and Growth, 10 per day on Business, and custom on Enterprise. When the daily on-demand limit is reached, the prompts run with the next daily tracking cycle instead.

Can I pause tracking for a brand?#

Yes. Open your brand's settings and use the Tracking tab to pause or resume tracking. Paused brands are skipped by the daily run. See Brand settings.

Where do prompt volume numbers come from?#

Prompt volumes come from Built-in Search Intelligence. AnswerixAI looks up the Google Ads Keyword Planner search volume for the keywords behind each prompt and multiplies it by an estimated 15% AI search adoption rate. The result is an estimate of monthly AI search volume, useful for ranking prompts against each other rather than as an exact count. Volume analyses count against a monthly quota: 4 on Starter and Growth, 10 on Business, and custom on Enterprise.

Where can I see the full AI answer, not just the metrics?#

Open Prompts, then click a prompt to open its detail page. From there, open any individual result to see the result page, which shows the full AI response, its sentiment, and every citation in the answer.

My Visibility score is 0. Did setup go wrong?#

Probably not. A score of 0 means none of the AI answers in the selected date range mentioned or cited your brand. This is common for new brands and for smaller brands in competitive categories.

Check that your brand name and domains are correct in Brand settings, then use Citations and Content to start closing the gap. See Visibility scoring for how the score is calculated.

Does AnswerixAI work for non-English brands?#

Yes. AnswerixAI tracks prompts in 13 languages (English, German, French, Spanish, Turkish, Japanese, Portuguese, Hindi, Korean, Italian, Dutch, Swedish and Arabic) across 18 regions. AI engines answer in the language of the prompt. The dashboard itself is available in English, French, Chinese, Tamil and Italian.

Privacy and support#

Is my data private?#

Standard SaaS privacy — your prompts and responses are stored in a managed PostgreSQL database, isolated per organization, never used for training. Full DPA available on request for enterprise plans.

How do I get help?#

Use the Contact page and choose Support. Growth, Business and Enterprise plans also include onboarding calls, and Enterprise includes priority support.