AI Policy

1. AI We Use to Power the Service

AnswerixAI uses large language models from third-party providers (including Anthropic, OpenAI, and Google, depending on the feature and your plan) for functionality such as:

• Suggesting prompts, topics, and competitors from a brand's domain;
• Generating content briefs from scored visibility gaps;
• Judging semantic site-audit signals (for example, answer quality and entity coverage);
• Powering the AI agent chat, which answers questions grounded in your tracked visibility data;
• Summarizing report data into a plain-language narrative.

These models process the inputs necessary to perform the requested task (for example, your tracked prompt results, when generating a report summary) and do not receive your account credentials, payment details, or data belonging to other AnswerixAI customers.

2. Human Oversight

AI-generated output in the Service — suggestions, briefs, audit recommendations, chat responses, and report summaries — is intended to assist your team, not to replace your judgment. You should review AI-generated content before publishing it or acting on it in a way that has legal, financial, or reputational consequences. AnswerixAI does not take autonomous actions on your behalf (for example, publishing content or making purchases) without an explicit action you initiate.

3. Bring-Your-Own-Key (BYOK)

Where the Service allows you to connect your own API key for a third-party AI provider, requests made using that key are subject to that provider's own terms, rate limits, and data-handling practices in addition to this Policy. Your key is encrypted at rest and used only to serve your own account's requests.

4. Accuracy and Limitations

AI-generated content can be incorrect, incomplete, or biased by the training data and prompting of the underlying model. Visibility scores, sentiment classifications, and AI-written summaries are estimates derived from observed AI-platform behavior at a point in time, not guarantees of how any AI platform will behave in the future. We continuously tune our prompts and evaluation logic to improve accuracy, but you should treat AI-derived output as a decision-support signal, not a definitive fact. In line with guidance from India's Ministry of Electronics and Information Technology (MeitY), AI-generated output in the Service is identified as such and may be unreliable.

5. Tracking Third-Party AI Answer Engines

A core function of AnswerixAI is submitting your configured prompts to third-party AI answer engines (such as ChatGPT, Gemini, Claude, Perplexity, Microsoft Copilot, and Google AI Overviews/AI Mode) and recording the resulting output for analysis. This is done to measure how your brand and competitors appear in AI-generated answers, and is limited to your own configured prompts — we do not use this tracking process to build profiles of, or extract personal data about, individual end users of those third-party platforms.

We are not affiliated with, and do not claim any endorsement from, the third-party AI platforms referenced throughout the Service. Trademarks and product names of third-party AI platforms belong to their respective owners.

6. Your Content and Model Training

We do not use your Customer Data to train foundation models for any party other than to provide your own account's features. Where a third-party AI provider we use has its own data-retention or training policy for API traffic, we select providers and API configurations (such as zero-data-retention or opt-out API tiers, where offered) with the intent of not contributing customer inputs to that provider's general model training, consistent with our vendor agreements at the time of this writing.

7. Changes to This Policy

As AI capabilities and the providers we integrate with evolve, we may update this Policy. Material changes will be reflected in the "Last updated" date above and communicated where required.

8. Contact

Questions about our AI Policy: [email protected]. Complaints can be raised with our Grievance Officer as set out in Section 12 of our Privacy Policy.

Palzin Private Limited
#610, Vraj Valencia, Science City Road, Sola, Ahmedabad 380060, India